Alert: Update on Rapid Health and Patient Access

We have listened to patient feedback with regards to concerns regarding the use of Rapid Health. We want to reassure patients that we have not removed any channels into the practice to request an appointment. You are still able to call us or pop into the practice if that is easier. When you reach us, one of our team members will fill in the Rapid Health triage form on your behalf. It is the same form that is completed if you choose to access us online, so all patients receive the same service regardless of how they contact us.

To better support you, if you choose to pop in, we are having a privacy pod installed in the main reception area where you can comfortably sit with one of our team members whilst they go through the form for you. This should be installed and ready to use in the first week in October.

Additionally, we are in the process of organising some drop-in sessions with a team of experts who can help you with your NHS App and answer questions about Rapid Health. This is not to force anybody to use technology but to educate our patients on getting the most out of technology whilst being supported, dates to follow.

Thank you for your patience and support whilst we make every effort to improve the service and care we deliver to you.
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Modality St Helen’s

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Rapid Health is on the NHS App using your NHS login details.

If you sign in using NHS login, we will ask your permission to share your NHS login information with our service.

This allows us to fill in some personal details for you, such as your name, date of birth and contact details.

We will not use your NHS login information for any other purposes. You can only share your NHS login information if you have proved your identity to NHS login.

You can choose not to share your NHS login information with Rapid Health but you will need to enter your information yourself whilst using the service.

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The surgery works in partnership with local and NHS service providers and groups.

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111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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Modality St.Helens Patient Newsletter – April 2025

4th April 2025
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