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Modality St Helen’s

Welcome to our new surgery website

One Week Into Our New Patient Access System Launch – Rapid Health

Today sees us a week into our new total triage system, Rapid Health. Feedback overall has been amazing, and we are delighted at the positive response. We have seen over 900 medical requests and over 300 admin requests through the new system. Over 350 patients were able to self-book without further triage, and a further 520 patients were reviewed by our GPs before being invited to self-book or called by one of the team. Adding an email address to your record will make it easier to self-book. You can do this, even if you don’t require an appointment right now, by submitting an admin request to update your personal details.

As a reminder, regardless of how you choose to contact us – calling in, phoning, or our website – the process to submit a medical request will be exactly the same. You will work through a series of questions about why you are contacting us, and this will triage you to the right place. Thank you for your patience during this time of change.

For ease, here’s a link to Rapid Health, Your GP practice – online services menu

For more information and to read our FAQs on Rapid Health, click here.


Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

Latest News

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Online Services

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

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